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Terms and Conditions

Terms and Conditions of Use |
Dreamnet Soc. Coop.
with registered office in Brescia, Via Papa Giovanni XXIII, 12a, CFPIva 03982190989 is the owner of the website.
1.1 – The contract stipulated between Dreamnet Soc. Coop. and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Dreamnet Soc. Coop .. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
1.2 – If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions general sales, in compliance with the provisions of articles 50 and following of Legislative Decree
1.3 – Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
2.1 – The selling prices of the Products, which do not constitute an offer to the public pursuant to art.
1336 of the Italian Civil Code, the shipping costs and payments will be those chosen by the customer on the site at the time of sending the order.
2.2 – All prices on are inclusive of VAT, unless otherwise indicated.
2.3 – The Customer must immediately notify Dreamnet Soc. Coop.
any errors or omissions of any kind in the payment conditions and prices contained in the order summary page and / or in the order confirmation e-mail.
2.4 – Dreamnet Soc. Coop.
reserves the right to change the prices published on at any time.
2.5 – The prices of the products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products.
2.6 – Dreamnet Soc. Coop. also reserves the right to change the payment conditions at any time when, in its opinion, the financial conditions of the Customer, the recordings of previous payments or the nature of his relationship with Dreamnet Soc. Coop., suggest such changes.
3.1 – The Customer can only purchase the products present in the electronic catalog of the site at the time of placing the order, as described in the relevant information sheets.
It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure.
All purchasing support information (Glossary, Buying Guide, etc …) are intended as simple generic information material, not referable to the real characteristics of a single product.
3.2 – Correct receipt of the order is confirmed by Dreamnet Soc. Coop. by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and an Order Number, to be used in any further communication with Dreamnet Soc. Coop. any corrections promptly, using customer service.
3.3 – In case of non-acceptance of the order, Dreamnet Soc. Coop.
guarantees timely communication to the Customer.
4.1 – Credit card: in cases of purchase of goods with a credit card payment method, the credit card will be debited at the same time as the online transaction is concluded.
4.2 – In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Dreamnet Soc. Coop., Dreamnet Soc. Coop. will proceed with the refund by bank transfer or, alternatively, by bank check.
4.3 – Dreamnet Soc. Coop.
reserves the right to request additional information from the customer (eg landline telephone number) or to send copies of documents proving ownership of the card used.
In the absence of the required documentation, Dreamnet Soc. Coop.
reserves the right not to accept the order.
4.4 – At no time during the purchase procedure Dreamnet Soc. Coop.
is able to know the information relating to the buyer’s credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction.
Dreamnet Soc. Coop.
can keep such data only on the explicit request and consent of the customer: in this case Dreamnet Soc. Coop.
guarantees that such data are stored according to certified security standards and that they are always displayed in masked mode.
4.6 – Advance bank transfer: the payment method by advance bank transfer provides that the order is processed only after payment has been made by the Customer and received by Dreamnet Soc. Coop.
of the bank transfer.
The data to make the transfer are communicated on the order confirmation page and in the order confirmation e-mail sent to the Customer.
The purpose of the bank transfer must include the order number and name and surname of the order holder.
4.7 – Purchases via PayPal: in cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made.
5.1 – For every order placed on the site, Dreamnet Soc. Coop.
issues a regular receipt or invoice where expressly requested.
For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic.
After the invoice has been issued, it will not be possible to make changes to it.
5.2 – Any invoice, if expressly requested by the customer, will be sent electronically to the email address specified by the customer at the time of registration or order validation.
5.3 – Delivery costs, if any, are charged to the Customer and are clearly stated when placing the order.
Nothing more is due by the Customer with respect to the total order.
5.4 – No responsibility can be attributed to Dreamnet Soc. Coop.
in case of delay in the order or delivery of the order.
5.5 – The delivery of the order is intended on the street level except for:
– different communication from our customer service,
– as provided in the product data sheet,
– the explicit purchase of delivery to the floor, where foreseen.
Upon delivery of the goods by the courier, the Customer is required to check:
– that the number of packages delivered corresponds to what is indicated in the accompanying invoice
– that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, affixing WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, eg. “Punctured packaging”, “crushed packaging” , etc.) on the courier’s proof of delivery.
Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in accordance with the procedures set out in this document.
5.6 – In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the Dreamnet warehouses Soc. Coop ..
6.1 – The goods sold remain the property of Dreamnet Soc. Coop.
up to the total extinction of the payment of the goods by the Customer.
The right of ownership of the Products passes to the Customer after full payment of the products themselves or of their delivery, if this occurs last.
The risks of breakage and / or deterioration of the Products pass to the Customer upon delivery of the goods to the Courier.
The goods travel at the Customer’s risk and peril, even if sold ex-works.
7.1 – Pursuant to art. 64 and following of Legislative Decree
206/05, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
7.2 – To exercise this right, the customer, within 10 working days from the date of receipt of the goods, must send a communication by registered letter with return receipt, declaring that he wishes to exercise the right of withdrawal to:
Dreamnet Soc. Coop.
Via Papa Giovanni XXIII, 12a
25062 Concesio (BS)
The Customer will not pay anything for the return of the product, with the exception of the shipping costs related to the return of the goods.
Dreamnet Soc. Coop.
it will also proceed, within 14 days from the return of the goods, to the re-credit of the amount after verifying the integrity of the goods.
The re-credit will be made by bank transfer or Paypal reversal at the discretion of Dreamnet Soc. Coop.
if the Customer has used this system for payment; in case of bank transfer, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the refund (IBAN and current account holder).
For the purposes of the expiry of the 10-day term, the goods are considered returned when they are delivered to the courier.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt.
7.3 – The return of the Product must take place no later than 10 working days with an insured package prepaid at the headquarters of Dreamnet Soc. Coop.
7.4 – The return delivery for the right of withdrawal and the related costs are the sole responsibility of the Customer.
Dreamnet Soc. Coop.
cannot in any way arrange to book a shipment on behalf of the Customer and / or to anticipate the costs.
7.4 – The right of withdrawal is in any case subject to the following conditions:
– the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, cables, etc …);
– the law does not apply:
(i) to sealed electronic products (including those attached to hardware material), once opened;
(ii) products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
(iii) products for the supply of goods and services whose price is linked to interest rate fluctuations from the financial market that the supplier is unable to control;
(iv) of products not available at Dreamnet Soc. Coop.
and purchased on specific customer order; Dreamnet Soc. Coop.
reserves the right to request, for other goods not related to the aforementioned categories, the explicit waiver of the exercise of the right of withdrawal by the Customer;
– the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
– in no case will parcels be withdrawn on delivery or carriage forward;
– the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
– in case of damage to the goods during transport, Dreamnet Soc. Coop.
will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier of his choice and obtain a refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;
– Dreamnet Soc. Coop.
is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
– upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
If the package and / or the original packaging are damaged, Dreamnet Soc. Coop.
will deduct from the reimbursement due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
7.5 – The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where Dreamnet Soc. Coop.
make sure:
– the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials;
– the lack of the external packaging and / or the original internal packaging;
– the absence of integral elements of the product (accessories, cables, manuals, parts, …);
– damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Dreamnet Soc. Coop., Available to the customer for collection at his expense.
8.1 – The products will be deemed accepted by the Customer at the time of their delivery. Without prejudice to the case in which the Customer exercises the right of withdrawal, pursuant to art. 7 above, such acceptance is presumed until the Customer communicates to Dreamnet Soc. Coop., As soon as possible and in any case no later than 14 working days from the day of receipt of the Products, that the Products have been delivered. in inoperable conditions or in any case are defective.
8.2 – Following this last communication, Dreamnet Soc. Coop.
will, at its choice, replace the defective products or refund the amount paid by the Customer for their purchase.
8.3 – Dreamnet Soc. Coop.
has the right to test the Products upon their return and to charge the Customer for any costs incurred by Dreamnet Soc. Coop.
in the event of a false report of inoperability or defects of the Products.
8.4- The return of Products purchased through special offers or promotions or as part of a “package” of products may be subject to specific conditions, as described in the same or otherwise communicated to the Customer.
No refunds are allowed for single inoperative products purchased as part of a “package”, but Dreamnet Soc. Coop.
may, alternatively:
(i) replace that single product;
(ii) demand the return of the entire “package” of products and reimburse the amount paid by the Customer for the purchase of that same “package”.
8.5 – Dreamnet Soc. Coop.
reserves the right to request a refund of any promotional discount on Products other than defective products purchased by the Customer, when such discounts have been granted on the purchase of the Product, which has been returned and whose price has been reimbursed by Dreamnet Soc. Coop .
9.1 – All products sold by Dreamnet Soc. Coop.
are covered by the manufacturer’s conventional warranty for a minimum of 12 months, and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree
To use the warranty, the customer must keep the receipt or invoice received.
The manufacturer’s conventional warranty is provided either directly by Dreamnet Soc. Coop.
or by contacting the assistance centers set up by the manufacturer directly.
The improvement conditions provided by the various producers are reserved.
To take advantage of these extended warranties, the customer must refer directly to the manufacturer and its direct service centers.
The choice in some cases depends on the customer, in others the procedure provided by the manufacturer must be used exclusively.
9.2 – The 24-month warranty pursuant to Legislative Decree 206/05 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation.
This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form).
In case of lack of conformity, Dreamnet Soc. Coop.
provides, at no cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated.
9.3 – In any case, the Customer must have the object, of which he claims the alleged non-conformity, be prevented by Dreamnet Soc. Coop ..
9.4 – In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, Dreamnet Soc. Coop.
may proceed at its discretion to refund the amount paid taking into account the use of the goods or to replace it with a product of equal or superior characteristics.
9.5 – The times for repairing or replacing the product depend exclusively on the policies of the manufacturer / importer and no damage can be requested from Dreamnet Soc. Coop.
for any delays in carrying out repairs or replacements.
9.6 – In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ..); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
– If, following intervention by an Authorized Assistance Center, or by Dreamnet Soc. Coop.
for its products, the claimed defect should not be covered by the manufacturer’s conventional warranty, but due to tampering or damage caused by the Customer for improper use, or otherwise, of the asset, the Customer will be charged for any costs of verification and restoration, as well as transport costs, if incurred, by Dreamnet Soc. Coop ..
9.8 – If, following a technical verification carried out by the manufacturer, the defect does not result in a lack of conformity, according to Legislative Decree 206/05, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs, if incurred, by Dreamnet Soc. Coop ..
9.9 – Conventionally, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things.
10.1 – Without prejudice to the hypothesis of willful misconduct or gross negligence of Dreamnet Soc. Coop., It is already agreed that, if the responsibility of Dreamnet Soc. Coop. for any reason towards the Customer – including the case of total or partial non-fulfillment of the obligations assumed by Dreamnet Soc. Coop. towards the Customer as a result of the execution of an order – the responsibility of Dreamnet Soc. Coop. it cannot be higher than the price of the products purchased by the Customer and for which the dispute has arisen.
10.2 – Any liability of Dreamnet Soc. Coop.
for delays in delivery cannot exceed the amount of shipping costs incurred by the Customer.
11.1 – Once the purchase procedure provided for by the site has been completed, the Customer undertakes to print and keep these general conditions and the information contained on the site dedicated to information on how to purchase.
11.2 – Minors are prohibited from placing orders.
Dreamnet Soc. Coop.
reserves the right to legally pursue any violation and abuse.
All information on the management of Privacy and Cookies relating to the site can be found in the appropriate section, which can be consulted by clicking on the “Cookie Policy” link in the menu at the bottom of this site.
13.1 – The sales contract between the Customer and Dreamnet Soc. Coop.
it is understood to be concluded in Italy and regulated by Italian law.
Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated “online” through the website is subject to Italian jurisdiction.
For the solution of any civil and criminal dispute deriving from the conclusion of this distance sales contract, or that is in any case connected to them, it will be devolved to the Court of Brescia, Brescia.
Important note: this revision of the General Conditions, ie the one in effect at the time of the Customer’s signing of his order, will govern this order; the Customer is therefore requested to print and keep a copy of these terms of use for future reference.
Pursuant to and for the purposes of articles. 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to accept the General Conditions of sale listed above.

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Via Papa Giovanni XXIII, 12aConcesio (BS) 25062 ITALIA
VAT: IT03982190989
+39 380 255-7648 | |

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